Late orders rose from 6% to 19% before peak season.
Two explanations conflict, with six weeks and limited budget to act.
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A recommendation for addressing the rise in late order deliveries
Recorded by the case ownerI manage operations at a medium-sized pharmaceutical distributor in Riyadh. We have four branch warehouses and a central warehouse.
Over the past four months, the proportion of orders delivered later than the time agreed with pharmacies has risen from 6% to 19%. Most of the delays are in the eastern and northern branches.
The central warehouse manager believes the cause is a change to the loading schedule requested by Sales to serve two major customers early in the morning.
The sales manager believes the cause is poor adherence to daily stock counts at the two branches. The two major customers account for 31% of revenue, and their loading cannot be postponed.
I have a limited additional operating budget for this year, and the current transport company's contract expires in five months.
I need to decide what to do before the high-demand season begins in six weeks.